e-book Enhancing Communication for Business Leaders Part 3 - Pay Attention and Listen

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Indicate that you are totally engaged in the conversation. Make eye contact as the other person talks.

Relax your body and if you are standing, allow your weight to roll forward onto the balls of your feet. Only you will know that you have done this, but the overall impression you will give the speaker is that your whole energy is now forward and focused on what he or she is saying.

How do you get this opportunity to listen so well? Start asking questions that are good and pointed, and keep asking questions one after the other. In effective communication, there are three powerful questions you can use to control any conversation, to open up the other person, and to get the other person talking extensively about himself or herself. Most people feel that their personal career paths are among the most fascinating stories ever told on earth. When you start asking questions about how they got into their current line of work, they will usually be very pleased to tell you about the various twists and turns of their life and career and the factors that lead ultimately to them doing the job they are doing at the current time.

I hope you enjoyed this article on effective communication and listening skills. Please comment and share with your friends! From January through December , three million people in the U. Take the Next Step. Team leaders need to develop the competencies of executive leadership—including effective communication, the strategic elements of leading others, an adaptable leadership style, and much more.

Asking Questions to Win Sales: How to Improve Your Effective Communication and Listening Skills

Learn More. As principal of The Hedges Company , she is a leadership coach who specializes in executive communications. Her clients span the Fortune , government, nonprofits, and privately held businesses.


  • Growing Diversity in the Workplace.
  • Why managers need to make space for employees.
  • 1. Be relatable.;

An in-demand speaker, Hedges writes for Forbes. She also is the author of The Power of Presence. August 12th, pm. Name required Mail will not be published required Website. Subscribe to our monthly newsletter. Avatars by Sterling Adventures. AMA is a leadership development provider in more than 40 countries worldwide. Our training is internationally recognized by 9 professional associations. Monthly Newsletter. Core values, Javellana says, are a framework that inform every interaction, both inside and outside the company. Read it whenever and wherever you want. Shipping and logistics company Hassett Express is on a mission.

Employee engagement and wellness is so important to the Elmhurst, Illinois-based company, that they actually have two mission statements, one geared towards customers, and another inward-facing statement that pledges a commitment to employee wellbeing. Rather than just give lip service to these ideals, company President and CEO Michelle Halkerston took action, issuing an audacious challenge to employees in their headquarters: walk to LA… from Chicago. To kick off their wellness week, the company launched a group fitness challenge.

To facilitate employees in their quest, the company handed out pedometers and created a custom web portal, where employees could log either the steps they had tracked. Additionally, employees could also log activity minutes i. Workers heeded the call, and were out getting steps in during their lunch hours or before and after work.

The benefits of the program were plentiful, and included a fitter, healthier team, and a strong sense of camaraderie. Ultimately, Selock contends, it comes down to creating a consistent culture that extends both inside and outside the business, as well as a conviction on the part of upper management of doing well by doing right by their employees.

Many companies fall into a trap when they neglect to connect this big picture vision with the individual and their specific role within the company. In order to be engaged, employees need to know that their work matters, that it is both valued and valuable. To achieve this, employees need well-defined roles.

Great Leaders Use Effective Listening

Without this framework, employers risk confusion, disengagement, and burnout. This is the true employee engagement definition. From there, you need to get more granular. You should know how each department supports the overall company mission, how each team supports their department, and finally how every individual contributes to the success of their team.

There needs to be a clear, unbroken chain from the individual contribution all the way to the company mission. Every employee should understand the mechanics of this chain, and how he or she fits into the overall scheme of your organization.

Communication Skills: Definitions and Examples

Send my free PDF. Vacations and Sabbaticals Culver-city based Media Temple is a staunch advocate of the sabbatical. Each employee at the web and cloud hosting solutions company gets a paid, one-month sabbatical every three years, during which time they are highly encouraged to travel abroad or engage in service projects closer to home. He found that the new experiences he gained from travel brought a fresh perspective, new ideas, and renewed focus that he was able to apply to the business when he returned to work.

Action Steps 1. Subsidize education.

Christine’s Tips

In addition to traditional graduate programs, consider certificate programs or industry-focused education like General Assembly. Encourage passion projects. Allocate a percentage of work time for this purpose, or conduct a hackathon. Leverage the expertise in your company.

Barriers to Effective Listening

Have leaders teach seminars for their co-workers on topics both related and tangential to your business. Want to help your team grow and develop? This guide will show you how.

How leaders can lead by example

Find the Why of your business. Ask, What gets us out of bed in the morning? This will be your guiding principle, and will inform much of your decisions down the line. Audit existing communications channels. Communications is the other critical component to making sure your engagement strategy is successful, as so many of the other pillars rely on proper communication in order to be effective. Determine what you already have at your disposal, and figure out what likely needs improvement. Provide access to healthy snacking options via services like SnackNation. This is such an easy and convenient solution, we recommend doing it in week 1.

Survey the organization. Develop core values.

Be sure to incorporate a sense of fun in your values to help create an environment that fosters personal connections and bonding amongst employees. Fortify communication channels. Use survey data to determine the weak spots in your internal communications infrastructure, and spend time shoring them up. Consider deploying next generation channels like enterprise social networks. Finalize wellness programs and campaigns. Armed with survey information, develop the right strategies and tactics for your organization. Plan wellness challenges, onsite fitness activities, and health initiatives.

Appoint a wellness manager it might even be you! Determine facilities needs. Connect with the head of facilities and space planning and work on a employee engagement plan to create a space conducive to the types of activities that will engage your employees. Develop a timeline and budget for transforming your space. Hold a company all-hands meeting.

Intercultural Communication First Taught to Diplomats

For some companies, this is old hat, but for many, this might be the first time your entire organization has been in one place at one time. Use this opportunity to clarify the mission and purpose of your organization, and present your newly developed core values and engagement strategy. And of course, be excited! Make a strong case for employee engagement. Your employees take their cues from the top, so enthusiasm will go a long way towards adoption of your plan.